At Chewy Louie®, we take pride in the care and attention that goes into each and every treat and chew. We welcome your questions and hope you find these answers helpful. Don't see your question answered here? Contact our customer service department.

General Questions

What Does Chewy Louie® Do to Make Sure Your Chews and Treats are Safe?
We believe our customers deserve to feed their pets the safest products. At Chewy Louie, our products undergo extensive safety measures and standards of preparation, as well as, thorough processing and handling in order to ensure an all-around, high-quality pet product. Every day, we challenge ourselves to provide better and safer pet products. HACCP (Hazard Analysis and Critical Control Points) is a management system in which food safety is addressed through the analysis and control of biological, chemical, and physical hazards from raw material production, procurement, and handling, to manufacturing, distribution, and consumption of the finished product. Our HACCP program includes multiple required programs specifically designed for our facility and the pet treats and foods we produce.  Product and raw material analysis, production and environmental monitoring, and facility audits support the HACCP program. Visit our Quality Assurance page to learn more!

What is the Recommended Size for a Dog Treat?
The recommended treat size is slightly larger than your pet's mouth. A smaller sized treat could potentially pose a hazard to your pet. It is important to understand your dog’s chewing behavior. Caution is advised for pet parents with dogs that have a tendency to swallow chunks. We also recommend keeping an eye on your pooch as they indulge in this durable chew and to provide plenty of drinking water!

What Does Natural Mean to Chewy Louie®?
When Chewy Louie labels a product as natural, that means that the product contains no artificial preservatives, colors or flavors. In addition, that product has been processed without using any artificial chemicals.

Chewy Louie strives to use minimal ingredients and processing for our products labeled as natural. The American Association of Feed Control Officials, AAFCO, developed a definition for what types of ingredients can be considered "natural" for pet foods. For the most part, "natural" is equivalent to a lack of artificial flavors, artificial colors, or artificial preservatives. By processing our natural products without artificial chemicals, Chewy Louie is exceeding the standards.

Why Doesn't Chewy Louie® Make Organic Food or Treats?
Great question! First, let’s get some background on the term “organic.” When organic is used on packaging, it’s regulated by the Federal government, specifically the USDA. Second, let’s talk about what the term organic means. According to the USDA, organic refers to the agricultural production standards of the farms where we buy our ingredients. Simply put, Organic means that crops are non-GMO and are grown with limited pesticides and harmful fertilizers. Organic farming of livestock means the animals are raised without using drugs, like antibiotics, hormones, or synthetic chemicals. The term organic does not indicate the quality of the product, only the growing, and processing of the ingredients and the processing and handling of the final product.

Currently, USDA regulations do not allow pet food labels to display an organic seal or imply National Organic Program compliance unless they meet the standards for organic human foods. At Chewy Louie®, many of our products are not suitable for human consumption. While we feel that many of our products would meet the certification standards regarding GMO’s, limited pesticide and fertilizer use, as well as drug-free and synthetic chemical-free animals, it doesn’t currently make sense for us to pursue organic certification. Given that the standards are in place for human-foods, they don’t address many of the products that we make, like our bully sticks. Our focus is on supplying healthy products that will provide for a pet’s happiness and well-being. We believe that our products are the best options for chewsy pets and pet parents! 

Why Does The Packaging Look Different?
Chewy Louie® decided to change our packaging and rebrand because we wanted to best represent our premium products. Times change and our company has evolved. As our customers changed their desires, we've worked hard to listen to them and provide more variety in our natural product options. We truly appreciate the customers who helped us grow our brand over the years and loved our older packaging. We loved it too! However, we felt that our packaging didn’t clearly communicate the benefits of our natural chews, treats and food to new customers finding us for the first time, and so we updated the color scheme of our packaging. We still make the same, great products that we’ve always made—we just have a new look.

Are You a Retailer Wondering About Our Packaging Changes?
Much of what we did with our packaging rebrand was to help you! We standardized the bag sizes for our products to help streamline your display process. All of Chewy Louie’s bagged chews can be hung, to better suit display needs. We also moved some items to different packaging types for a more consistent brand experience at shelf.

Where Can I Get Coupons for Chewy Louie® Chews and Treats?
Unfortunately we don’t have a corporate coupon program right now, but we invite you to connect with us on our Social Media Channels. We run fun contests where you can win free products. 

I’m a Retailer, How Do I Purchase Your Products?
We have relationships with distributors across the country. Please contact us for a list of current distributors in your area.

I'm a Customer, How Do I Buy Chewy Louie® Products?
You can use our store locator to search for a store in your area that carries Chewy Louie products. Because our product portfolio is quite large, we suggest calling ahead to be sure the retail store carries the particular product that you wish to purchase. Questions? Feel free to contact our customer service department.

I am a Distributor, How Do I Purchase Your Products?
We would love to work with you! To get started on this process please contact us at bark@chewylouie.com.

Bones

What is the Best Way to Give My Dog a Chewy Louie® Bone?
They are great for teething, reducing stress, or boredom in a dog. Bones should not replace a meal and should be given as a treat or chew. Monitor your pet while giving natural chews and give in limited quantities, especially if your pet is unfamiliar with this treat. Do not allow your pet to swallow large pieces and discard pieces that could be swallowed by your pet. Always provide a fresh supply of drinking water!

How Does Chewy Louie® Source its Bones?
Our commitment to providing the best quality ingredients, in every facet of the word, is always a top priority at Chewy Louie. We have high standards, so if we wouldn’t give it to our pets, we wouldn’t give it to you. The sourcing of items from the United States is important and contributes to high-quality pet products. However, we find that the importance of sourcing U.S. products can vary by ingredients. At times, ingredients from abroad can be found to be of higher quality than ingredients found in the United States. Some of our bones are sourced and manufactured in Ireland at a company that we hold to the same quality assurance standards as our Kansas-based facility. The United States food safety laws require international food and pet food factories to have the same safety and quality assurance standards as United States based facilities.

Are Chewy Louie® Bones Safe for Puppies?
We carry smaller sized filled dog bones that are appropriate for puppies and small breeds. No matter your dog's size, it's important to always supervise your pup and offer plenty of fresh water during chew time to ensure the safest experience possible. 

How Do Bones Support Dental Health?
The dental health benefits of dog chews and dog bones are great because of the natural mechanical action. As dog’s chew, they help strengthen their teeth and naturally reduce plaque and tartar buildup. Although it won’t replace regular brushing or visits to the vet, dog chews and bones can be helpful in preventing serious dental problems.

I Purchased a Chewy Louie® Bone and My Dog is Actually Eating the Bone Part - Is This Harmful?
While we slow roast our bones at low temperatures to ensure the integrity of the bone and to reduce the possibility of breaking or splintering, we strongly recommend careful supervision while your dog enjoys any kind of chew (bone, tendon, ear, etc).

It is very important to choose a chew that is the appropriate size and type for your dogs’ chewing style. If your dog is chewing off pieces of bone, we recommend that you take the bone away from him. While some chews are digestible in small pieces, bones and large pieces of chews may not pass through your pet and may require veterinary care. If you are not sure which chew is appropriate for your dog, please consult with your vet for suggestions based on your dogs chew personality.

Natural Bones

Are Chewy Louie® Bones Natural?
Yes. All of our bones are slow-roasted and naturally cleaned. There are no added flavors or chemicals to our bones. You can feel good about giving your dog a delicious Chewy Louie bone!

Filled Bones

How Long Do Chewy Louie® Filled Bones Last?
The lifespan of our products really boils down to how aggressive of a chewer your dog is. Don’t know what that means? Take our quiz here. Our filled bones typically last longer than standard dog bones due to the delicious filling. Stuffing our dog bones with tasty filling adds an extra challenge for pups — they'll have a blast trying to lick up every last bit of that yummy stuff! After the filling's gone, your pup will be left with a perfectly delicious dog bone to enjoy.

Are Chewy Louie® Filled Bones Healthy?
Yes! Chewing bones is a great way for your pup to satisfy their natural instinct to chew and relieve stress and boredom. Plus, the mechanical action of chewing on filled dog bones helps to naturally remove plaque and tartar buildup from her teeth and gums. As an added bonus, our bones are a great natural source of phosphorus and calcium to help your pooch build strong bones for years and years of playtime. Happy and healthy pups are simply the best!

Rawhides

What are the Benefits of Rawhide?
Rawhide is a classic dog chew and loved by many dogs. It is a wonderful replacement for boredom and anxiety in dogs, as it satisfies a dog’s natural instinct to chew! A savory piece of rawhide helps keep your dog away from your furniture and out of trouble. Not to mention, it helps develop strong jaws and naturally supplements regular teeth brushing. The rawhide chews rub plaque away from your dog’s teeth much like an apple would to humans.

Are Rawhide Chews an Appropriate Treat for Dogs?
The decision as to whether a treat or chew is appropriate for a dog must always be made by the pet parent, as they are most familiar with their dog's eating and chewing habits. We are aware that every dog is different, and what works for some dogs may not be suitable for others. Be mindful of your dog’s chewing personality. As with any dog chew or dog treat, choking can be an unforeseen hazard. Make sure the chew size is slightly larger than your pet’s mouth. We always recommend supervising your pet during treat times. Monitor your pet and remove the treat, if they are swallowing whole pieces. Rawhide treats are not advised for dogs with sensitive stomachs. Always provide plenty of drinking water.

How Do I Know This is an Appropriate Treat for My Dog?
We advise closely monitoring your pet during chew times and determining what kind of chewing style they possess. Chewy Louie® Filled Rawhide is durable and intended to help the dog that loves to chew. However, if your lovely pooch has a tendency to swallow chunks as they vigorously chew through treats or chews, we suggest trying our Bully Sticks. We have pets, too! Which is why we care about finding and sharing the best.

Is Rawhide Safe for Puppies?
Yes, but make sure they have all their teeth in! Often, when puppies get bored they have a tendency to chew on many household objects. Although not good for the pet parent, chewing helps puppies build and strengthen their jaws. During this young stage of development (sometimes throughout their life) puppies have a natural instinct to chew. Luckily, rawhide has a flavor that is highly appealing to dogs and fulfills their chewing desire.

Bully Sticks

What are Bully Sticks Made Out Of? What is Beef Pizzle?
Bully Sticks are made from Beef Pizzle (bull penis), a single-ingredient beef organ. It might seem gross to humans, but dogs love beef pizzle because of the strong flavor and taste. Organ meats, like pizzles, closely mimic their ancestral diet. Beef Pizzle makes a great single-ingredient treat for your dog. For dogs with stomach sensitivities, allergies or who just love the taste of beef, you can't beat bully sticks.

How are Bully Sticks Made?
We don't add any chemicals or artificial ingredients to our Bully Sticks. We clean then bake them to create the tough, rigid chew that dogs love. That’s it! 

Do Bully Sticks Smell?
Many customers don't realize that no-odor bully sticks can be treated with artificial chemicals to eliminate the smell. Chewy Louie® produces only natural low-odor bully sticks. When you're treating with Chewy Louie Bully Sticks, you're giving natural ingredients, minimally processed to your dog.

How Long Do Bully Sticks Last?
Great question! Unfortunately, because all dogs have different chew personalities, we can’t tell you how long a bully stick will last for your dog. For a Light Chewer, they might last for a week. For an Aggressive Chewer, they might last 20 minutes. We recommend that you identify what type of chewer your dog is before picking the right bully stick for them. Our Chew Levels will help guide you in picking the right chew! 

What’s a Steer Stick? How Is It Different From A Bully Stick?
A bull is a mature, intact male bovine. Steers? They're no longer intact. You might be asking yourself why this is important when choosing bully sticks. Bully Sticks are thicker and longer lasting. Steer sticks are much thinner and only appropriate for smaller breed dogs.

Where Do You Source Your Bully Sticks?
Due to the lack of bully sticks in the USA, we source our bully sticks from Brazil, Colombia, New Zealand, Peru, Turkey,  or Paraguay where the cows are free-range and grass fed. We process the bully sticks at a plant in Paraguay before sending them to our Kansas plant for further product testing to make sure they are safe for your pet to eat! 

Why Should I Give My Dog Bully Sticks?
Chewy Louie® Bully Sticks are made of natural beef pizzle that is slow-roasted to achieve the tough texture dogs love. The mechanical action of chewing tough chews, like Bully Sticks, promotes dental health by naturally scraping teeth and gums. This "scraping" helps to remove harmful plaque and reduce buildup, keeping your dog's teeth cleaner.

How Often Should You Give Your Dog a Bully Stick?
Bully Sticks are a natural treat that your dog can enjoy anytime. We recommend giving your dog an appropriately sized bully stick at least once a week as part of a healthy chew routine. If your dog lives an active lifestyle, they can enjoy bully sticks more often. As always, when giving your dog any treat or chew, make sure that it’s a supplement to their food.

Natural Chews

Why Do You Use Beef Lung, Pig Snouts, and Pig Ears in Your Products?
Great question! Some ingredients in treats might sound weird, when in fact they are an important part of your dog’s nutrition. Organ meats are not only a nutritious choice for your dog, but a sustainable one too!

How Long Do Natural Chews Last?
Chew Louie® Slow-Roasted Beef Lung, Pig Snout, and Pig Ear chews are light and crunchy. While ultimately it depends on your dog’s chew personality, these are not durable treats. 

Chew A Bulls

What are Chew-A-Bulls®?
Chews-A-Bulls are a crunchy, high protein, low-fat dog chew. The Chews-A-Bulls recipe includes a mixture of potatoes and ground natural Chewy Louie® Bully Sticks, covered with a beef flavored coating. This premium dog treat is made in the U.S.A. and contains no corn, soy, or grains.

Are Chew-A-Bulls® Fully Digestible?
Yes. However, this product should be treated responsibly. If your pet is not used to this treat, test it out, and give in limited quantities. As with any dog treat or bone, do not allow your pet to swallow large pieces. Recommended treat size is slightly larger than your pet’s mouth. Feeding on upholstery or carpeting is not recommended.